Terms & Conditions

TERMS AND CONDITIONS

These terms & conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by D. Gurteen & Sons Ltd ("D. Gurteen & Sons",”we" or "us"). Registered office: Chauntry Mills, Haverhill, Suffolk. CB9 8AZ. Registered number 236462 (England & Wales). Vat No: GB102384900. If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please contact us.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to D. Gurteen & Sons Ltd. You may not modify, distribute or re-post anything on this website for any purpose. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of D. Gurteen & Sons Ltd.

Accuracy of content
D. Gurteen & Sons Ltd has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Prices may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, D. Gurteen & Sons Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. D. Gurteen & Sons Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

The views expressed in user generated content are the opinions of those users and are not necessarily those of D. Gurteen & Sons Ltd.

Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you.

Delays
Occasionally, the manufacture of your goods may be delayed. This can be for various reasons such as material shortages, import delays or higher than anticipated demand. We will of course, make every effort to keep you informed.

Cancellation right
Under the Distance Selling Regulations, UK consumers have the legal right to cancel their order within seven working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. For details of how to exercise this right please see below for our refunds and returns policy.

Refunds and Returns

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be awarded by Sage Pay.  The refund will be processed once your goods are received into our warehouse. Please note that it may take up to 7 working days for the refunds to be issued.

You can return these items to: - D. Gurteen & Sons Ltd, Returns Department, Chauntry Mills, Haverhill, Suffolk. CB9 8AZ

What will the data will be used for?

Your data will enable us, and our processors, to fulfill your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from D. Gurteen & Sons Ltd. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

1. All email messages and email newsletters will contain information on how you can unsubscribe.

Or

2. Send an email to our customer services division on sales@gurteen.co.uk writing "unsubscribe" in the subject heading.

We ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We will not pass your information on to other third parties for marketing purposes unless you have agreed for us to do so.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme.

Contact Us

If your query relates to an order or feedback regarding this site then email us at sales@gurteen.co.uk or call us on 01440 702601 between 9am and 5pm Monday to Thursday and 9am to 4pm Friday.

Damage to your computer
D Gurteen & Sons Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. D. Gurteen & Sons shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Law and Jurisdiction

These terms of use will be governed by and constructed in accordance with English Law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales

Registrations and authorizations

Our VAT number is GB102384900

Our details

The full name of our company is D. GURTEEN & SONS LIMITED

We are registered in England & Wales under registration number 236462

Our registered address Is CHAUNTRY MILLS, HAVERHILL, SUFFOLK. CB9 8AZ

You can contact us by email to sales@gurteen.co.uk